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Our Service Users live in their own home. We call this supported living. In this kind of support, the Service Users may be tenants or own their property. Depending on the needs of the individual, this support varies from a few hours a week to 24-7 support for individuals with complex needs. Some of those living in their own homes share support, while others have individual support. With supported living, people have greater choice over many aspects of their lives like
1. They usually choose who lives with them, who comes into their home and who supports them.
2. They have more security of tenure.
3. They have their own keys.
4. They pay bills and buy their own food and other items.
5. They are supported to be good tenants.
6. They choose to shop and cook on their own or as a group
With our Supported Living Accommodation, our Service Users live in their own home. Our staff don’t have an office or other dedicated space in the property, except where overnight sleep-ins are part of their Support. In these and other ways, supported living is different from registered care homes. We Support individuals to move into their own home from hospitals or Care/Residential homes. In this way they will flourish with the change and become more active in their local community. At Sunlight Homecare Services Ltd, we aim for everyone in our Supported Living Accommodation to follow their aspirations, develop their skills, find work if they want to and be as independent and self-supporting as they can. Therefore we believe that our Supported living Model and Approach gives our Service Users more rights, choices and control
A personal budget is the amount of money a Service User’s local council will pay for their care and support. The 2014 Care Act says that individuals should have choice and control over how they are cared for and supported. One way this can happen is through a personal budget. The size of a personal budget is decided after a social worker has done a Care Act assessment to find out about an individual’s support needs. After the assessment, the individual should be told what their indicative budget is. They can then decide how they would like their personal budget to be managed. The Care Act says that there are three ways a person can take a personal budget:
- Direct Payment
This is a cash payment, usually paid into a special bank account or onto a pre-loaded debit card. Individuals can use this money to arrange and pay for their own support.
- Commissioned Service (sometimes called a notional budget)
This is where the council arranges an individual’s support for them, by contracting with a local service provider.
- Third Party Managed Account (also called an Individual Service Fund)
This is where the council agrees to pay an individual’s personal budget to a trusted organisation who will look after that budget on their behalf.
How Sunlight Homecare Services Limited helps
We work with all of these personal budget options. We aim to enable our Service Users with a personal budget to receive the support they choose. We work with our Service Users to help identify exactly what type of support they need, when, and how.
We recognise individuals’ right to choice: to choose who is in their support team, to choose what they would like to do with their time, to choose where they would like to live; and how their budget is spent. They might also want flexibility with their support. We work with them to help them achieve this. If something is not working, we are dedicated to working with an individual’s personal budget to make the changes that will make them happy.
Feedback, Compliments & Complaints
We aim to do our very best for our Service Users in line with our mission and values. We welcome feedback from everyone we work with, as this will help us improve what we do. If we’re doing something well, it can help for us to know that too, so we can carry on doing that.
To give us feedback, you can:
- Speak to us in person
- Phone us
- Email us
- Write to us
See the bottom of this page for the contact details of our Head Office.